For over 50 years, Diving Unlimited International has been designing and manufacturing DUI drysuits - the premier drysuit brand worldwide.
DUI offers this same expertise in the repair and service of all brands of drysuits.
The DUI Premium Drysuit Service begins when your drysuit is received at DUI and is matched with the completed DUI Repair Service Order Form. Your drysuit will be given a 20-Point Drysuit Inspection including an in-water leak test.
Throughout this process, information and results are entered and tracked by DUI’s proprietary software system; SaM™ (Service & Maintenance). SaM™ tracks life and service history of DUI drysuits and the service history of non-DUI drysuits sent to DUI for service.
Upon completion of the 20-Point Drysuit Inspection and in-water leak test, DUI’s Service Team will e-mail the results to you using the contact information you provided on the online DUI Repair Service Order Form. This e-mail will include an itemized list of all recommended work and the cost of each repair. You can approve all or any recommended work to be done. This e-mail will also include the estimated time for completion, in business days, from the date DUI receives your authorization. Please note that repair work will not begin until DUI receives authorization and a method of payment.
All suits receiving DUI Premium Drysuit Repair Service™ will also receive an in-water leak test after completion of the work to ensure the water tight integrity of all repairs.
Diving UnlimitedATTENTION: Repair Department1148 Delevan DriveSan Diego, CA 92102-2499 USA
*Due to the current demand of repairs, DUI is currently not offering the rush service.
Customers in other countries should first check with their own Customs Authority and register the merchandise before sending it to the United States for repair. Every country’s Customs Authority has a different procedure and documentation for repairs, so it is important that you stress this registration with your foreign customers before they ship the merchandise back to your company.
With regard to U.S. Customs, goods to be repaired may be imported under Temporary Importation under Bond (TIB) procedures. The U.S. importer should contact the local Customs office for procedures and bonding requirements.
HOW SHOULD A COMPANY SHOW THE VALUE OF THE REPAIR ON THE COMMERCIAL INVOICE? WHAT IF THE ITEM IS UNDER WARRANTY?
The value of a repair should be listed on the commercial invoice. If the repair is a sale, then the invoice should reflect the transaction value. If it is not a sale (for example the repair is under warranty), then the company could list the value as its cost (wholesale value), fair market value, or the company’s cost of production if it performed the repair.
Most importantly, the company should write the following sentence on the commercial invoice: “No charge: Warranty Repair Value for Customs purposes only.” Even with this demarcation on the commercial invoice, the value of repair, even if under warranty, is dutiable in the United States.
WHAT HARMONIZED SYSTEM OR SCHEDULE B NUMBERS APPLY TO REPAIRS?
The Harmonized System (HS) numbers that apply to repairs are 9801 and 9802 as well as Schedule B number 9801.10. These classifications are important both for duty and tax determinations and for trade statistics. Proper classification ensures the importer will not be responsible for full duties and taxes on the item but only on the value of the repair. For trade statistics, using the 9801 and 9802 headings will ensure the U.S. Census Bureau includes only the repair value in the trade statistics and will not double-count the item.
U.S. companies importing items to be repaired from a foreign buyer should instruct their customers to use HS number 9801.00.1012 on their shipping documentation. After the U.S. company repairs the item and is ready to re-export, it should use Schedule B number 9801.10.0000.
HOW SHOULD THE SHIPPERS EXPORT DECLARATION (SED) BE COMPLETED TO PROPERLY REFLECT REPAIR TO AN ITEM?
When a good is returned by a foreign buyer to the U.S. manufacturer for repairs, fixed, and then re-exported, the U.S. firm must file a new SED for the repaired good. The following information is to be included on the new SED:
If you have additional questions - let us know!
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(800) 325-8439 or (619) 236-1203